Help Center

Get the support you need for Pearl

Important: No Medical Advice

Pearl is for tracking purposes only and does not provide medical advice. For any questions about birth control, missed pills, side effects, or medical concerns, please consult a licensed healthcare provider. This app is not a substitute for professional medical care.

Contact Support

Get personalized help from our support team

Contact Form

Email Support

Get help via email

Email Us

Report Issue

Report bugs or suggest improvements

Send Feedback

Frequently Asked Questions

Troubleshooting

App won't open or crashes

  • Force close the app and reopen it
  • Restart your device
  • Check if you have the latest version of the app
  • Ensure your device has sufficient storage space

Reminders not working

  • Check that notifications are enabled in your device settings
  • Verify that Pearl has notification permissions
  • Check that your device isn't in Do Not Disturb mode
  • Try restarting your device

Data not saving

  • Ensure you have sufficient storage space on your device
  • Check that the app has proper permissions
  • Try logging out and back in
  • Restart the app completely

Calendar not updating

  • Pull down to refresh the calendar view
  • Restart the app
  • Verify your pill schedule is set correctly
  • Check that the app has proper permissions

Still Need Help?

Our support team is here to help you get the most out of Pearl. We typically respond within 24 hours.

Reminder: Our support team can only help with app usage questions. For any medical questions about birth control, please consult your healthcare provider.

Contact Information

hello@withpearl.app
Use Contact Form
Email support available 24/7

Response Times

Email: Within 24 hours
General Inquiries: Within 24 hours
Bug Reports: Within 48 hours